Losing access to your Genshin Impact account can be frustrating, especially when you’ve invested time, resources, and money into the game. Fortunately, the support team at HoYoverse has a clear process in place to help you recover your account. This guide, based on the video tutorial by Online Fanatic, will walk you through each step of the account recovery process so you can get back to exploring Teyvat as soon as possible.

Step 1: Contact Genshin Impact Support

To begin, send an email to the official support address:

📧 genin_cs@mihoyo.com

  • Subject Line: Recover My Account
  • Message: Write a brief explanation that you’d like to recover your Genshin Impact account. Keep it concise but clear.

Example:

“Hello, I am writing to recover my Genshin Impact account. I lost access recently and would appreciate your help. Please let me know what information you need from me to proceed. Thank you.”

After sending the email, wait for a reply from the support team. Typically, you’ll receive an email requesting specific details to verify your identity and account ownership.

Step 2: Gather Your Account Information

When the support team replies, they will likely request the following information:

  1. UID (User ID)
    • Found in the bottom-right corner of your screen when logged into the game.
  2. Username
    • The in-game name you selected when first starting the game.
  3. Email Linked to Your Account
    • The registered email address used to create or link your HoYoverse account.
  4. Third-Party Login Info (If Applicable)
    • Indicate whether your account was linked to a Google, Facebook, Apple, or Twitter account.
  5. Last Login Date
    • Provide an approximate date of your most recent login.
  6. Brief Description of the Issue
    • Explain what happened—did you lose your device, forget your login credentials, or was your account hacked?

Example:

“I lost access to my email and can no longer log in to Genshin Impact. I last played the game around June 10th. My UID is XXXXXXX, and my username is Traveler123. The account was linked to my Gmail address, and I used Google login.”

Step 3: Respond to the Support Team

Once you’ve collected the information, reply to the support email with your answers. Make sure the information is accurate and complete to avoid delays.

Tips:

  • Double-check your UID and email address.
  • If you’re unsure about the exact last login date, give your best estimate.
  • Keep the tone respectful and patient—remember, the support team is there to help.

Step 4: Wait for Recovery Instructions

After submitting your response, the HoYoverse support team will review your information. If everything checks out, they will send instructions to help you regain access to your account or reset your login credentials.

This process may take a few days depending on support volume, so be patient. In most cases, players receive a resolution within a week.

Final Advice

Here are a few additional tips to prevent future account loss:

  • Link your account to multiple platforms (e.g., email and Google) for added recovery options.
  • Keep your recovery email updated and accessible.
  • Avoid sharing your login information with anyone.

For more details, you can watch the original tutorial by Online Fanatic here.

Frequently Asked Questions about Genshin Impact Account Recovery

Q: How long does it take to recover a Genshin account?
A: It usually takes a few days to a week, depending on the complexity of your case and support volume.

Q: Can I recover an account without the UID?
A: It’s possible, but having your UID makes the process much easier and faster. Try to retrieve it from screenshots or previous records if you can.

Q: What if my email is no longer accessible?
A: Let the support team know in your message. Provide as much other identifying information as possible to help verify ownership.

Q: Will my characters and progress be lost?
A: No, once your account is recovered, all progress, characters, and purchases will be intact.

Q: Can I recover an account linked only to a third-party login (like Facebook)?
A: Yes, as long as you can still access that third-party account or prove ownership through other means.

If you’ve recently lost your account or are having trouble logging in, follow the steps above and you’ll be back in Teyvat soon. Good luck, Traveler!